weknowcomfort web store FAQ section

The reality is that high quality materials that go into a mattress all cost about the same no matter where they are made. What drives up the cost of a mattress are extra people that get involved in the selling and distribution process. Most mattresses sold today get handled by SEVERAL different middle men, who each add extra cost along the way. We’ve taken out many layers so you pay Factory-Direct prices. And, we use a revolutionary new process of getting our mattresses from the factory to your home in one simple box that creates the most efficient shipping method and also saves you money.

As of this moment, millions of people have already used this revolutionary, patent-pending process to get a better night’s sleep. Each mattress is compressed one time and engineered to open perfectly at your home in a matter of minutes.

When the sealed bag is opened, the mattress will rise up quickly. Upon opening, the mattress will recover 80~90% and the rest will take about 1~3 days to inflate completely. However, you can still use the mattress right away. You will also notice some wrinkles and round corners, which will go away after few days.

We strive to make each of our products as comfortable as possible. While each product has a unique scent, it is completely harmless and will dissipate in strength over the course of a few days from removal of its packaging. If your product has a strong scent, it is recommended that you remove any outer bedding or covering and allow it to air out, and provide adequate ventilation where possible. One of the ways a customer can decrease the smell is walking on the entire surface of the bed. As the customer's feet push down into the mattress and then come off, any remaining odor in the mattress should be released. They should have an open window as they do this.

First of all, part of what makes us more competitive is the fact that we use compression technology to make our mattresses fit in to Fedex approved shipping boxes. So, it’s a whole lot easier to ship our mattresses to customers than other mattress stores.

We have invented a system utilizing chemicals that are non-toxic to the body while helping to make the mattress compliant to federal regulations of CFR 1633.

On the contrary, it is a real testament to the design and durability of our product. We have subjected some of our competitors’ mattresses to the same process and their mattresses do not compete. Our beds are so durable they are able to withstand the pressure and manipulation of the packaging process and spring up to provide a great night's sleep, every time.

Memory foam is a polyurethane based foam that contours to the shape of your body while you sleep. The foam has open cells, meaning that air can pass into and out of tiny holes in the material. It is valued for its unique pressure reducing properties, and is currently used in countless applications, from memory foam overlays to car seats.

Memory foam is one of the most healthy sleep surfaces ever created, mainly because of its incredible ability to reduce pressure points. A high quality memory foam mattress overlay has the ability to improve one's quality of sleep, alleviate back pain, improve circulation and may even help with some types of sleeping disorders like sleep apnea.

There is no single perfect density for memory foam products. As a general rule, higher density foams are usually better, but there are many variables to consider. For example, with a memory foam mattress overlay, proper density will be determined partially by the thickness of the overlay. With a two inch overlay, for example, a density of five pounds works best, but with a three inch overlay, a lower density would probably be preferable.

There is no one ideal thickness for a memory foam mattress overlay. Actually, proper thickness will depend on many different factors including sleep positioning, activity level during sleep, mattress condition and firmness preferences.

Like many of the misconceptions surrounding memory foam, this one stems from early problems with the formula, which have since been perfected. Memory foam used to be notorious for flaking apart and collapsing after only a short period of time. In fact, when NASA first developed memory foam in the 1970's, the lack of durability was one of the reasons why it was initially rejected for the space program. Much has changed since the 70's (think platform shoes, for example), and memory foam is no exception. Today's high-end memory foam mattress overlays, for example, routinely last ten years with consistent daily use.

Your new mattress doesn’t need a Box Spring to give you great sleep comfort. It’s a myth that your mattress needs a Box Spring. Your new mattress will perform for many years as long as it has a supportive flat surface, be it our own bed frames or just a flat platform bed or even a flat piece of thick plywood

Yes. The mattress has the potential either to encourage sleep or rob you of sleep. Whether your mattress is a sleep friend or a sleep foe can determine how refreshed you feel in the morning. If you're tossing and turning more at night or if you're waking up feeling stiff or sore after a night's sleep, it could be a sign that your current mattress is no longer the best for you. Your body appreciates a comfortable, supportive mattress and will let you know if it's not up to the task.

The answer is a matter of individual taste. What's best for me may not be best for you. When it comes to mattresses, there is no one-size-fits-all. After all, we're all built differently and have different comfort and support preferences, so why would the same mattress be "best" for all of us? To determine the mattress that's best for you, we recommend using the process of elimination to weed out the ones you don't like. Go to a retailer and use the "rest test" to narrow down your choices. As you lie down on the mattresses, pay attention to three of the mattress's most important features: comfort, support and space. The mattress that best fulfills the combination of these needs is the "best" mattress for you. If you sleep with a partner, bring that person with you to test out the mattresses. After all, you will need to reconcile what you like best with what your partner likes best.

You need to understand your needs before you start shopping. We recommend that you think about your lifestyle. How has it changed since you last bought a mattress and how might these changes affect your purchase? And what about your body? Has it changed and how has this affected your needs for support or your comfort preferences? Finally, think about space needs and if you have a partner, take your partner with you to shop for a new mattress. It's important to find something to meet both your support needs and comfort preferences. Armed with this information, go to a mattress retailer you trust, someone who will answer your questions with information. Then, take a "rest test" to compare the feel of different mattresses by lying down on them. You will quickly find some mattresses you like and others that do not meet your personal comfort preferences and support needs. Through this process of elimination, you can determine which mattresses you like best.

Your body should tell you when it's time for a new one – but are you paying attention? If you regularly wake up feeling stiff and sore or if you aren't sleeping as well as you did a year ago, it may be time to replace what you're sleeping on. At least twice a year, check for visible signs of wear and tear and ask yourself if you're sleeping better or worse than you did a year ago and if a new mattress might improve your sleep. This regular sleep check-up will help ensure your mattress is still doing its job.

Four keys to keep in mind are support, comfort, space and matching sets. The mattress that's right for you will keep your spine in proper alignment – how your spine is when it's in good standing posture – supporting your body and cradling it along its curves. The right mattress will also be comfortable for your body. Keep in mind that your comfort preferences are likely to change as you age. Make sure the mattress provides enough space for easy, free movement. Couples should sleep on a queen or king-size mattress. And keep in mind that a mattress and foundation are designed to work together. Buy them as a set and get the most out of your investment in yourself.

Mattresses wear out on different timetables. This is due to numerous factors such as how the mattress was used (guest room, master bedroom, doubled as a trampoline for the kids), whether it was cared for properly and/or the quality of the mattress itself. Other important considerations are how personal comfort levels or a person's lifestyle and body may have changed over the years. We encourage you to think about these things and ask yourself the following questions:  Are you sleeping better or worse than you did a year ago?  Are you waking up feeling stiff and sore?  Does your mattress have visible signs of wear and tear?  Would a new mattress improve your sleep?  If the answer is "yes" to any of these questions, then it's time to consider purchasing a new mattress. And because people tend to overlook their mattresses and don't think about them, we recommend that you "check" your mattress using these four questions on a regular basis – at least twice a year – to make sure mattress wear and tear isn't sneaking up on you and disrupting your sleep.

Your rest – the amount and quality of your sleep – is a critical factor in your overall well-being. It can affect how you feel physically and mentally as well as your productivity. Accordingly, we urge you to invest in your rest, and spend enough on a mattress to ensure that your individual comfort and support needs are being met. Be sure not to shortchange yourself out of a good, quality night's sleep and buy the best mattress you can afford. The average person spends one-third of his or her life in bed. This equals 220,000 hours over the course of a lifetime! And the mattress is the most used piece of furniture in the home.

When you see the CertiPUR-US® seal, you can be confident that the flexible polyurethane foam inside has been rigorously tested and certified by an accredited laboratory to meet specific criteria for physical performance, content, indoor emissions and environmental stewardship. CertiPUR-US® approved foams are: Low emission (VOCs) for indoor air quality Made without prohibited phthalates Made without ozone depleters (no CFCs) Made without mercury, lead or heavy metals Made without formaldehyde Made without PBDEs